Frequently Asked Questions

What do I do if I have more specific questions about a product than the information that is listed on the zoombuy site?

Our staff is available from 8:30am-4:30 pm PST, Monday to Friday. Call our office and we will be glad to provide you with more detailed information about the products that are available in our mall. Ask for Emma Larocque, or send an e-mail to cfprel@aisl.bc.ca


How soon will my credit card be billed?

Your card will be billed within 24 hours if you are shopping during the week. If you are shopping on the weekend, your card will be billed within 48 hours.


Are there hidden taxes beyond those listed in the shopping cart checkout form that I will be responsible for?

All applicable taxes will be presented to you in the shopping cart checkout form. This may not include taxes that are incurred at border customs.


Have you had any security issues with your site?

No. We utilize the most advanced security features that are on the market today. We have the most secure technology working to make your shopping experience safe and anxiety-free.

If I have received the wrong product, or if there is a problem with a product that I ordered, who do I resolve this with?

Our staff is available from 8:30am-4:30 pm PST, Monday to Friday. If you are unhappy with your purchase for any reason, please return it to us (packaged as received) within 10 days, and we will be happy to give you a full refund. If there is a problem, we ask that you first contact the merchant you purchased the item from using the contact information found on their site. Should you still need assistance, call our office and we will work quickly to resolve the issue for you. Ask for Emma Larocque (604) 485-7901, or contact us at cfprel@aisl.bc.ca.